Return & Refund Policy

At Lunika.online, we are committed to bringing you impressive and quality fashion products. However, if you are not completely satisfied with your order, we are always ready to support you to make the exchange/return process convenient and easy.

1. Free exchange/return policy

Applicable period: You can exchange/return the product within 30 days from the date of receipt of the product. After this period, we cannot process the request.

Applicable conditions:

The product must be in the same condition as when received: unused, with original labels and packaging.

Invoice or proof of purchase is required.

Note: Products under promotional programs, final discounts or gift cards will not be subject to the exchange/return policy.

Customer responsibility:

If the exchange/return is not due to our fault (such as changing size, changing preferences), the customer is responsible for the cost of returning the product.

2. Return/exchange guide

Contact us:

Send an email to [email protected], providing:

Order number.

Product you want to return/exchange.

Reason for return/exchange.

Get instructions:

After receiving your request, our customer service team will provide detailed instructions on the return/exchange process and provide a shipping label (if required). Please do not return the item before receiving confirmation from us.

3. Refund policy

After we receive your returned item, we will review it and notify you of the outcome. If your request is approved, your refund will be processed via your original payment method.

Note:

It may take a few business days for your bank or card issuer to complete the transaction.

Original shipping costs are non-refundable.

4. Exchange policy

To exchange a product, please return the original product and order a new product after the exchange/return request has been processed.

Contact us

Time: 8:00AM – 06:00PM/ Monday to Friday

Email: [email protected]

SĐT: +1 713-628-9189