FAQs

1. How can I place an order at Lunika.online?

Simply browse the products on the website, add your favorite products to your cart and follow the instructions to complete the payment. If you have any problems, please contact us at [email protected] for assistance.

2. Can I cancel or edit an order after placing it?

Unfortunately, once the order has been processed, we cannot change or cancel the order. Please check the information carefully before completing the order.

3. How long is the delivery time?

The estimated delivery time is 7-15 working days after the order is processed. The time may vary depending on shipping conditions and objective factors.

4. How can I track my order?

After the order is shipped, you will receive an email with a tracking code and a link to check the order status.

5. Does Lunika.online support returns/exchanges?

Yes! We support returns/exchanges within 30 days from the date of receipt. Please make sure the product is unused, with original tags and packaging intact.

6. How much is the shipping fee?

The standard shipping fee for each order is $6.99

7. What should I do if my order is delayed or lost?

If your order is delayed or the tracking number shows delivered but you have not received it:

Contact Customer Service immediately via email at [email protected] for assistance.

8. Are discounted or promotional products eligible for returns/exchanges?

Unfortunately, products that are on promotion, final sale or gift card are not eligible for return/exchange policy.

9. How can I contact Lunika.online?

You can contact us via email: [email protected]. Our customer service team will respond within 24-48 business hours.